Seller's Code of Conduct
- Our policies are designed to help create a trustworthy and safe virtual marketplace for all Begum users.
- As a seller you are responsible for regularly reviewing and complying with this seller Code of Conduct.
Honesty and Transparency:
- Provide accurate and truthful information about your products, including descriptions, prices, and shipping details.
- Clearly disclose any relevant terms and conditions, such as return policies and warranties.
Quality and Authenticity:
- Offer high-quality products that meet or exceed customer expectations.
- Ensure that your products are authentic and do not infringe on intellectual property rights.
Customer Service:
- Respond promptly to customer inquiries and provide excellent customer service.
- Resolve customer issues and disputes in a fair and timely manner.
Timely Shipping:
- Ship orders promptly and within the specified time frames.
- Communicate any delays to customers and provide updated shipping information.
Communication:
- Maintain professional and respectful communication with customers, fellow sellers, and platform administrators.
- Clearly communicate any changes to your store policies or product listings.
Compliance with Laws and Regulations:
- Abide by all applicable local, national, and international laws and regulations.
- Ensure that your products comply with safety standards and regulations.
Prohibited Items:
- Do not list or sell prohibited items as per our platform's policies. Stay informed about and adhere to any restrictions on specific products.
Privacy and Data Security:
- Safeguard customer information and comply with data protection laws.
- Use customer data only for order fulfillment and related communication.
Fair Pricing:
- Set reasonable and competitive prices for your products.
- Avoid price gouging and ensure that your pricing aligns with market norms.
Community Engagement:
- Contribute positively to the platform's community by participating in discussions, providing helpful information, and supporting fellow sellers.
- Report any violations of the platform's policies or suspicious activities.
Continuous Improvement:
- Stay informed about updates and changes to the platform's policies and guidelines.
- Strive for continuous improvement in your business practices and customer satisfaction.
Accountability:
- Take responsibility for your actions and address any violations promptly.
- Cooperate with platform administrators during investigations into policy violations.
- Failure to comply with this Seller Code of Conduct may result in consequences, including the suspension or termination of your seller account on our platform. We appreciate your commitment to maintaining a positive and trustworthy marketplace for our community. Thank you for being a valued member of our online selling platform!
